Dear Blake,
Thank you for working so diligently on the refinancing of our home. You went above and beyond what we expected. I know you spent hours researching the very best possible loan to accommodate us. You showed us detail by detail every single loan available, and also showed all the long term effects of each loan. I learned much from you in the process of doing our loan. I now have a much better understanding of real estate and the mortgage loan process than I ever had before.
In fact, I enjoyed the visual formats and tools you created to show us how the market and points work. Every factor comes into play when refinancing a home. There were no underlying secrets or cover-ups in the way you presented loan alternatives to us. You were very knowledgeable and current about the mortgage loan business. Your striving to accommodate us was unreal!
We are very happy with the service and individual attention you gave us. We were able to make a clear and sound decision for our family based upon the information you provided. You made the process of refinancing pleasant and with minimal stress.
We have also been pleased with your after sales service. You helped us reduce our monthly mortgage payments because upon reviewing the final documents you found that the homeowners insurance scheduled to be impounded was overstated, and you then arranged with the lender to correct this mistake.
Furthermore, you assisted us in cleaning up a few very irritating errors on our credit reports that had been on them for years. Because of your efforts, my middle FICO score improved by 32 points, and Fernando's improved by 19 points.
In addition, you gave us valuable tax advice that should result in a 2007 tax deduction from our old loan of $5,000 to $10,000 that we would never have taken had it not been for your knowledge of mortgage loan tax deductions because of your accounting education. We truly believe that we would not have gotten these exceptional benefits from any other loan officer.
In closing, you were a blessing. You are very trustworthy and a man of integrity. You started off as a business acquaintance and we have now become friends. I would highly recommend your services to anyone interested in refinancing or purchasing a home. If any of your clients would like to talk to me about the mortgage loan services you provide, please have them call me at 909-477-7302.